Knowledge Base

  1. Fulfillment 

    1. What does the "The request must contain the parameter Item.SellerSKU." mean?
    2. How do I cancel a fulfillment?
    3. What do I do if my Product SKU doesn't match the Fulfillment by Amazon SKU?
  2. Shipping Providers 

    1. How can I use my existing Endicia account with ShipStation?
    2. Where do I add/connect my shipping providers' accounts to ShipStation?
    3. How do I reset my Endicia account's passphrase?
    4. What does the error "Online postage is not allowed" for Express or Priority Mail for Endicia mean?
    5. What's the difference between using Express 1 and Endicia for USPS postage?
  3. Video Tutorials 

    1. VIDEO TUTORIAL: Creating Shipping Labels
    2. VIDEO TUTORIAL: Order Automation Rules
    3. VIDEO TUTORIAL: Organizing Your Orders
    4. VIDEO TUTORIAL: Placing an Order On Hold
    5. VIDEO TUTORIAL: Registering for a ShipStation Free Trial
  4. Shipping 

    1. Can I ship an order marked as "Unpaid" in ShipStation?
    2. Can ShipStation automatically sign my customs forms?
    3. How can I find more information about my shipment warnings and errors?
    4. How can I ship a partial order?
    5. How do I cancel/void a shipping label and request a refund?
  5. Customization 

    1. How can I add a products' images or pictures to my packing slip?
    2. How can I assign e-mails and packing slips to specific stores/marketplaces?
    3. How can I customize my e-mail templates?
    4. How can I customize my packing slips?
    5. How do I edit my e-mail templates' source code (HTML)?
  6. Order Management 

    1. Can I update information for several orders at once?
    2. How can I automatically update my stores' orders?
    3. How can I create a manual order for a customer?
    4. How can I catch the orders that come in without a shipping method?
    5. How can I create a reusable order view (filter) that only shows orders that fit certain criteria?
  7. Marketplaces 

    1. How do I add/connect a store to ShipStation?
    2. Does ShipStation automatically update my marketplace with the shipped status and tracking number?
    3. How do I delete a marketplace, channel, or store?
    4. Why aren't some of my product images available?
    5. Why isn't ShipStation showing some of my open orders?
  8. Products 

    1. How do I create SKUs for my eBay Products so they import into ShipStation?
    2. ShipStation isn't creating product records for some or all of my products. Why?
    3. What are "inactive" products?
    4. What are product categories used for?
    5. What are Product Defaults?
  9. Settings 

    1. How can I change the order by which my labels print?
    2. How do I change the Store Information provided in the email template?
    3. How do I enable a USB scale to work with ShipStation?
    4. How do I upload a logo to my email and packing slip templates?
    5. Why aren't all of my items showing up on my customs form?
  10. Account 

    1. Can I change my subscription plan at any time?
    2. How do I change my billing information?
    3. Is my 30 day trial restricted in any way?
    4. Why does my "Free" account require billing information?
    5. How do I add a new user?
  11. Insurance 

    1. How do I check the status of an insurance claim?
    2. How do I file an insurance claim?
    3. What countries and types of items can I insure through Shipsurance?
    4. What credit card gets billed for Shipsurance fees?
  12. All articles 

    1. Can I change my subscription plan at any time?
    2. Can I print extra postage in ShipStation?
    3. Can I ship an order marked as "Unpaid" in ShipStation?
    4. Can I update information for several orders at once?
    5. Can I use Endicia and Express 1 together?

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