How do I cancel/void a shipping label and request a refund?

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To cancel a shipping label, click Shipments in the main menu. Then search for the shipment you want to void. (Hint: the most recent shipments will be at the top of the list.) Select the shipment to void and then click the Void Shipments button.

For Endicia and Express 1, to qualify for reimbursement:
     1.) The shipment must not have been scanned by the USPS
     2.) The refund must be requested within 10 days of generating the label.

Once you click Next the refund request will be submitted, and you will get a status message on whether it was accepted. If the refund was successful, the shipments will be voided and the order will be returned to the “Awaiting Shipment” status in the orders area.

For Endicia, the refund will be credited to your postage account within 14 days of the request.

For Express 1, the refund will be issued back to your Express 1 Provider account immediately.

Since both UPS and FedEx are post-billed accounts, voiding a shipment that uses one of those two services may not be necessary. You may still wish to void the shipment since it will move the order back to the "Awaiting Shipment" status.

Please note that at this time, First Class Mail International labels cannot be electronically voided. You will need to log into your DYMO Endicia account and request a refund by mail (for more information on how to request a refund through Endicia, please visit this article). Endicia is planning on adding electronic refunds for FCMI labels, but they have not provided an expected date. For Endicia's full refund policy, please visit this page.

For both UPS and FedEx, labels are post-billed, so if you create a shipping label and do not use it, you do not need to request a refund for it. You may still void the label, however, if you wish.

Shipping

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  3. How can I find more information about my shipment warnings and errors?
  4. How can I ship a partial order?
  5. How do I cancel/void a shipping label and request a refund?
  6. How do I change my return address?
  7. How do I create a return label for my customers?
  8. How do I print a UPS "End of Day" report like in UPS Worldship?
  9. How do I print a USPS SCAN form?
  10. How do I send a shipping notification email to my customers?
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  12. Where can I find the tracking information for my labels?
  13. Some of the Express 1 rates seem better than others. Why is that?
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  16. What is the Calculator?
  17. What should I do if I get errors while processing a batch of labels?
  18. What's the difference between re-printing a shipment's label and re-shipping an order?
  19. What's the loading dock? When should I use it?
  20. Why am I getting an error when voiding a First Class Mail International label?
  21. Why aren't my packages included in the SCAN or End of Day form?
  22. How can I create a label that is not associated with an order in ShipStation or create a manual order?
  23. How can I ship multiple packages for one order?
  24. Do my customs forms get transmitted electronically? (EDI & ETD)
  25. Why are some of my confirmation e-mails being sent to Spam?
  26. How do I turn off shipment notifications?
  27. How do I change the "Shipping From" information?
  28. What do the symbols next to the shipments mean?
  29. How can I bulk update orders with tracking information via copy/paste?
  30. Can I print extra postage in ShipStation?
  31. How long do I have to ship packages once I have printed labels?
  32. How are addresses validated?
  33. How can I turn off the USPS "lower rate" message?
  34. How do I bill a 3rd party for a shipment?

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